The difference between building and earning trust
I recently wrote a post about trust . After writing that post and reading the comments left by a few visitors, I began to think about the implications of “building” trust and “earning” trust. Building Trust From a comment left by reader, Dr. Douglas Green: You build trust slowly, but you can lose it all at once. I like the metaphor of the brick wall that you build one brick at a time. The wall can be knocked down with one blow from a wrecking ball. The wrecking ball in the case of trust is most likely a lie or doing something you said you weren't going to do. You can add bricks by doing unexpected acts of kindness. I like Dr. Green’s metaphor of building a brick wall. Even if we recognize that walls are usually built to “keep people out” and trust is built to “encourage people to come in”, the key element in the metaphor is not the WALL, but the BUILDING of the wall. In my mind, the act of building has social implications. Building is obvious, exposed, and visible. The b